Overview — what this page covers
Hardware wallets keep your private keys offline in a tamper-resistant device. This guide walks you through the most common setup flow: unboxing, downloading the companion app (Ledger Live), choosing a PIN, recording the recovery phrase, installing apps, and basic security best practices.
This page is educational and not affiliated with any hardware wallet manufacturer. Use it as a practical checklist during setup.
Before you begin — important safety checks
Inspect the package for obvious tampering. If something looks wrong, stop and contact verified support.
Type the official URL manually in your browser — avoid links from emails or social posts.
Decide where you will store your recovery phrase (physical safe, safety deposit box, or a secure home safe). Do not photograph or store it in cloud services.
Unboxing — what to expect
Typical contents include the hardware device, a USB/charging cable, one or more recovery phrase cards, and a quick start leaflet. Different device models may contain different accessories.
Device
Compact hardware with buttons or touchscreen used to confirm transactions.
Recovery cards
Cards to write down the 24-word recovery phrase — these are your backup.
Cable & guide
Connecting cable and basic instructions to get you started.
Download Ledger Live
Ledger Live is the official companion app used to manage accounts, install blockchain apps on the device, and update firmware. Download it only from the vendor's verified website. On Ledger Live, choose "Set up a new device" during your first run.
Warning: Never install wallet management software from third-party sources — malicious installers can compromise your security.
Step-by-step setup
Sending & receiving — how it stays secure
When you send funds, the transaction details are shown on the hardware device screen and require a physical confirmation (button press). This ensures malware on your computer cannot sign transactions without your explicit approval.
When receiving funds, always verify the receive address on the device screen before sharing it — the device's display is the final trusted source.
Security best practices
Keep your recovery phrase offline and never share it. No legitimate support will ask for it.
Consider a metal backup for long-term durability of the recovery phrase.
Keep Ledger Live and device firmware up to date from official sources.
Use a strong PIN and do not reuse PINs from other devices.
Beware of phishing: verify URLs, email senders, and support channels before interacting.
Troubleshooting & support tips
Common issues: connection problems, firmware update interruptions, or app installation failures. Try a different USB cable/port, restart Ledger Live, or reinstall the app. If problems persist, contact verified vendor support through the official website. Never disclose your recovery phrase to anyone claiming to help.
Quick FAQ
Q: Can I store my recovery phrase digitally?
A: No — storing it digitally increases the risk of theft. Keep it offline.
Q: What happens if I lose my device?
A: You can restore funds to a new device using your 24-word recovery phrase.
Conclusion
Using a hardware wallet and following simple safety steps significantly improves the security of your crypto holdings. This guide helps you through the typical setup flow and gives you a practical checklist to follow. Remember: verify important downloads via official channels, keep your recovery phrase offline, and treat your device and backup like you would other high-value physical possessions.